POLICIES

Shipment Policy

At Malouk’s, we take extra care to ensure your healthy treats arrive fresh and in perfect condition.
We currently offer local delivery within Cairo & Alexandria and scheduled pickup options.

  • Delivery Time: Orders are typically delivered within 1–2 business days. You’ll receive a confirmation once your order is out for delivery.

  • Pickup: Pickup times are scheduled upon confirmation. Please collect orders promptly.

  • Packaging: All frozen items are packed with insulation to maintain temperature and quality during transport.

If you have specific delivery requests, feel free to contact us — we’ll do our best to accommodate!

Refund & Cancellation Policy

Because our products are made fresh and are perishable, we unfortunately cannot accept returns.

However, if your order arrives damaged, incomplete, or incorrect:

  • Please contact us within 24 hours of receiving your order.

  • Send a photo and brief description of the issue to [insert email or contact form].

  • If the issue is confirmed, we’ll offer a replacement or store credit.

Cancellations:
Orders may be canceled up to 12 hours before your scheduled delivery or pickup time. After this window, we may have already started preparing your items, and cancellations will no longer be possible.

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

  • Information We Collect: When you place an order or contact us, we may collect your name, email, phone number, delivery address, and payment details.

  • How We Use It: Your information is used strictly to process orders, communicate updates, and improve your customer experience.

  • Third Parties: We never sell or share your data with third parties, except as required to fulfill your order (e.g., secure payment processors or delivery services).

  • Security: We use industry-standard security measures to protect your data.

If you ever want to update or delete your information, just contact us — we’re happy to help.

 

Contact Us for More at: +20 10 08843039

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